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Review of service and a question |
October 27, 2016 |
| Reviewer:
Roy Stoddard from Farmington, NM United States
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It's not often business ask for this level of review.
My query was well received by Bill and with a sense of humor I appreciated. Reporting the battery separator would be shipped right away. I received it this week in good condition, well packaged, no damage to the box or SP-1315-200.
I do have another matter with the unit. It appears that this is a dual unit to protect both coach and motor battery. This I learned when I called Albert with Sure Power Industries,Inc. We reported to him that it appeared the unit was 'defected' or we didn't understand its operation.. The latter proved true. Now with knowledge of how this unit works 1315-200 we discover we were very wrong in diagnosis of the problem. We did R/R the unit per the assumption that the original was 'defective'. Now, with what we have learned, the original may be fine!
I will assume there is no return policy on electrical parts, unless you tell me otherwise in this matter. Please advise.
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