Return to Help Index
Shipping and Returns
Paypal & Credit Card Refunds
 

Paypal Refunds
If you paid using your Paypal account and cancel your order the same day, please allow 2 - 3 business days to complete.


Credit Card Refunds
If you used a credit card for your purchase, we will credit your card once the product is returned back to use in the same way it was sent out to you, If the product has been installed or used in any way, you may or may not receive a refund on the product, we do not refund shipping cost due to customer error, credits are made with the credit card that was used to create the order, If you use a pre-paid credit card, the credit will be issued on that credit card.

Credit Card Purchases
when you create an order it is only authorized, If an order is cancelled, then we simply just void the transaction, we only charge you when it leaves our warehouse.

Order Cancellations
All cancellations fall under the categories above
Shipping & Returns
 

Shipping & Returns

Shipping ends at 4:00 pm, pst
USPS ends at 2:30 pm, pst

For International Shipping information click here

Parcel- International and Domestic
 UPS
 Fed Ex
 Other carriers as per customer request with their account#
 
 Metro area + (OR, WA, ID, CA, AZ)
 PCS
 OnTrac
 
 Freight
 Fed Ex
 UPS 
 USF reddaway
 Frieghtquote.com
 Carrierrate.com
 
 International Freight
 Click Express
 Clear Freight
 Schenker
 Concordia
 Other carriers as per customer request with their account#


RETURNS AND EXCHANGES
At ASE Supply, we take pride in our products and want you to be completely
satisfied with your purchase! If you are not completely satisfied for any reason,
please return the unused merchandise within 30 days of the date it was shipped to you,
and we will issue a refund or make the exchange of your choice. Please allow 14 days for any return process. 
The item must be in the original box in order to do any type of refund or exchanges and must not been installed, any indication that the item has been installed, the return will be void and will be sent back to sender, the sender will have to pay shipping back.

After 30 days of receiving your item:
A refund of the purchase price less shipping and handling will be made & less 20% using the
same method and to the same credit card used on the original order. 
Returned defective or used merchandise will be inspected, and a handling fee of up
to 20% may be charged. Refused Shipments are subject to a 20% restocking fee. 
Shipping & handling will not be refunded on Refused Shipments. Special order returns are an automatic 20% restocking fee and credit is not issued for freight charges.